Refund Policy

We want you to be happy with your R36S. If something isn't right with your order, our returns policy explains how to request a return, report a damaged item and receive an eligible refund.

HOW TO RETURN ↓ CONTACT SUPPORT

  • 30-Day Returns
  • Customer Support
  • 30-Day Returns

Eligible returns can be requested within 30 days of delivery.

Faulty Item Support

Contact us if your console arrives damaged, defective or incorrect.

Simple Return Process

Contact support before sending an item back so we can guide you.

Eligible Refunds

Approved refunds are returned to the original payment method.

30DAYS

OUR RETURN WINDOW

30-Day Return Policy

You may request an eligible return within 30 days of receiving your order. Before returning anything, please contact us so we can confirm eligibility and provide return instructions.The return request should be made within 30 days of delivery.The product should be returned in suitable condition with the supplied accessories and components where applicable.Proof of purchase or your R36S order number may be required.Always contact support before sending a return.

RETURN ELIGIBILITY

What Type Of Return Is It?

The process can vary depending on why you are returning your R36S. Select the situation that best matches your order.

Damaged or Defective

If your R36S arrives damaged or appears to have a genuine hardware fault, contact us as soon as possible.Provide your order number. Describe the issue clearly. Photos or video may be requested. We will review the issue and provide the next steps.

Wrong Item Received

If the product you received does not match your order, please contact us before using or returning it.Include your order number. Send clear photos of what arrived. Keep the original packaging where possible. Wait for return instructions from support.

Changed Your Mind

Eligible change-of-mind returns can be requested within the applicable return period.Contact us within 30 days. Return the console in suitable condition. Include accessories and supplied components. Return postage may be the customer's responsibility.

RETURN PROCESS

How To Request A Return

Please do not send your console back without contacting us first. Following these steps helps us identify your order and process the request correctly.

Contact Us

Send us your order number and explain why you would like to return the product.

Return Approval

Our support team will review your request and provide the appropriate return instructions.

Send The Item

Pack the product securely and return it according to the instructions provided.

Inspection & Refund

Once the return is received, it is checked before any eligible refund is processed.

REFUND INFORMATION

What Happens After A Return?

Once an approved return reaches the designated return location, it will be reviewed before the refund process is completed.

Return Inspection

Returned items may be inspected to confirm their condition, included accessories and the reason for return before a refund is approved.

Refund Method

Approved refunds are normally issued to the original payment method used when placing the order.

Refund Processing

After a refund is issued, your bank, card provider or payment service may require additional time before the funds appear in your account.

Return Shipping

For change-of-mind returns, return shipping costs may be the customer's responsibility. Where an item is confirmed as defective or incorrectly supplied, different arrangements may apply.

Order Cancellation

If you need to cancel an order, contact us as quickly as possible. Once an order has entered fulfillment or shipped, it may no longer be possible to cancel before delivery.

Need Help?

If you are unsure whether your order qualifies for a return, contact us before sending anything. We can review your order and explain the available options.

Returns May Be Refused When

Return period expired: The request is made outside the applicable return window, unless consumer law provides otherwise.

Customer-caused damage: The product has been physically damaged through misuse, accident, unauthorized repair or improper modification.

Missing components: Important accessories, parts or supplied items are missing from a change-of-mind return.

Unauthorized return: An item is sent to an address without first obtaining return instructions from us.

Your Consumer Rights

Nothing in this returns policy is intended to limit or remove any mandatory consumer rights that apply under the laws of your country or region. Where local consumer law provides additional rights or remedies, those rights continue to apply.

RETURNS FAQ

Frequently Asked Questions

Common questions about R36S returns, damaged items, refunds and order cancellations.

How long do I have to return my R36S?

Eligible returns can be requested within 30 days of receiving your order. Contact us within this period so we can review the request and provide return instructions.

What if my R36S arrives damaged?

Contact us as soon as possible with your order number and details of the damage. Clear photos or a short video may be requested so we can assess the issue and provide the appropriate solution.

Can I return my R36S if I change my mind?

Eligible change-of-mind returns may be accepted within the 30-day return period provided the item is returned in suitable condition with the supplied accessories and components. Return postage may be your responsibility.

Where should I send my return?

Do not send a return until you have contacted us. The correct return instructions and return location will be provided after your request has been reviewed.

Who pays for return shipping?

For change-of-mind returns, the customer may be responsible for return shipping. If the product is confirmed to be defective, damaged on arrival or incorrectly supplied, different return arrangements may apply.

How will I receive my refund?

Approved refunds are normally returned to the original payment method used for the purchase. Your payment provider may require additional processing time before the funds appear in your account.

Can I cancel an order before it ships?

Contact us as quickly as possible if you need to cancel. We will try to stop the order where possible, but cancellation cannot be guaranteed once fulfillment or shipping has begun.

Do I need my order number?

Yes, providing your order number helps us locate the purchase and process your request more quickly. You can usually find it in your order confirmation email or account.

Need To Start A Return?

Contact us with your R36S order number and a short description of the issue. If the product is damaged or defective, include photos or video where possible.